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Return Policy

Diamond Return: Per our Gott’a Love It Guarantee you may return the diamond you purchase for any reason for a full refund or exchange for a different diamond within 30 days of receipt. Simply call our toll-free number 208-450-9014 and ask for Cynthia Hannah or Mike Menser. We will provide you with a return authorization number which you will put on the outside label. Return the diamond by fully insured FedEx or overnight through the US Post Office. Do Not use UPS.

Our physical address for Fed Ex:
Mike Menser
411 N Leadville Ave Ste 4 or 6
Ketchum, ID 83340

Our mailing address:
Mike Menser
P.O. Box 4620
Ketchum, ID 83340

Do Not address the package to Diamond Buyers for security reasons. Upon receipt of your package we will call you and issue your refund or make an exchange, which ever you requested. Be certain to return the GIA diamond certificate with the diamond to avoid a $150 replacement fee.

Mounting Return: Per our mounting guarantee if for any reason your fiancé does not like the mounting you created for her you may exchange it for a different mounting of equal or greater value. Custom-made mountings are not subject to a full refund. To exchange the mounting call  our toll-free number  208-450-9014 and ask for Cynthia Hannah or Mike Menser. We will provide you with a return authorization number to put on the outside of the package. Return the diamond by fully insured FedEx or overnight through the US Post Office. Do Not use UPS.

Our physical address for Fed Ex:
Mike Menser
411 N Leadville Ave Ste 4 or 6
Ketchum, ID 83340

Our mailing address:
Mike Menser
P.O. Box 4620
Ketchum, ID 83340

Do not address it to Diamond Buyers for security reasons. Upon receipt of receiving your package we will call you and let you know that it has arrived. We will likewise inform you as to how long it will take to manufacture your new mounting.